Support Center
Get help with your orders, technical questions, and design challenges. Our expert team is here to support your success.
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Quick Help
Frequently Asked Questions
What file formats do you accept for custom designs?
We accept DXF, SVG, AI, PDF, and most CAD formats. Our design tool also exports compatible formats.
What is the minimum order quantity?
We have no minimum order quantity. Whether you need one piece or thousands, we can help.
How do I calculate shipping costs?
Shipping costs are calculated based on size, weight, and destination. Use our checkout calculator for estimates.
Can you match specific colors?
Yes! Provide us with color samples, Pantone numbers, or RAL codes and we can source matching materials.
What tolerances can you achieve?
Our CNC machines can achieve tolerances of ±0.1mm. Laser cutting typically achieves ±0.05mm.
Do you offer rush orders?
Yes, we offer same-day and next-day service for urgent projects. Rush fees may apply.
Resources & Downloads
Design Guidelines
Best practices for designing acrylic parts
Material Selection Guide
Video guide to choosing the right acrylic
CAD Templates
Ready-to-use templates for common projects
Technical Specifications
Complete material properties and capabilities
Need Urgent Help?
For production emergencies, quality issues, or urgent technical problems:
Emergency Hotline
📞 (555) 123-4567 ext. 911
Available 24/7 for critical issues
Priority Email
📧 urgent@crystalclearcuts.com
Response within 1 hour